Customer Care Tools

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Dashboards

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  1. QA/ Diamond Dashboard
  2. Technical Solutions QA Dashboard

Reports

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  1. Escalation Contact List for Senior Sales Managers and Sales Directors
  2. Org Chart
  3. Snapshot
  4. Scorecard
  5. Approvals waiting
  6. Officevibe

Tools

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  1. OneDrive Support Community
  2. Contacts - Produits
  3. Collection Tool
  4. Insight/Coup d'oeil
  5. My IT
  6. Salesforce

Processes

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  1. Log in - JIRA - Yellow Pages
  2. Wiki JIRA
  3. Wiki

Call Centre

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  1. Grille d'écoute
  2. Console Manager Five9
  3. Call Retriever- IE only

Employee Schedules

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  1. ADP ezLaborManager® - Client Login
  2. ADP - TotalAccess
  3. Boutique Avantages
  4. Calendrier des fériés
  5. 1964
  6. Scorecard
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