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ZenProspect

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Cold Email Writing

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  1. How to Write a Cold Email - The Complete Guide to Cold Email Prospecting & Outreach
  2. A Guide to Cold Emailing
  3. Cold Email Best Practices To Guide Your Outbound Sales Process
  4. Advanced Cold Email Selling | Udemy
  5. Cold Email Examples Broken Down To Help You Write Your Own
  6. B2B cold emailing [FREE 1 hour crash course] | The Close.io Blog

Email Deliverability

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  1. 2017 Sales Statistics, Trends & Data - The Ultimate List of Sales StatsOnePageCRM
  2. Average cost per lead by industry: the final answer from 22 influential articles
  3. BMR-Lead_Generation.pdf
  4. 2017-Deliverability-Benchmark.pdf
  5. 2017_Global_Engagement_Benchmark_R1.pdf
  6. Email Marketing Best Practices for 2018 | SendGrid
  7. 3 more

NPS

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  1. 12 Great NPS Survey Question and Response Templates
  2. NPS Follow-Up Cheet Sheet.pages

Renewals

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  1. State-of-the-Conversation-Report-Retention-Messaging.pdf
  2. How to Take a Boring, Weak Renewal Email and Turn it Into a Powerful Renewal Campaign
  3. A Story of Renewal: Elements of a Great "Why Stay" Message
  4. How to Think About Growing Your Existing Accounts in a B2B SaaS Business - Winning By D...
  5. CustomerRetention_oct08.pdf
  6. Customer Success: You're Doing Annual Pre-Pay Renewals Wrong
  7. 4 more

customer Success resources

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  1. BOARD PREP! Customer Success Best Practices for SaaS Retention: Metrics and KSFs …
  2. CSM Draft Mission Plan - The Customer Success Library
  3. Strikedeck - YouTube - YouTube
  4. A Simple Framework for Operational Planning
  5. The Cycle of Success: a Blueprint for Customer Success Teams
  6. 8 Customer Success Blogs Every Key Account Manager Should Read - Kapta | Key Account Ma...
  7. 2 more

For Reese

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  1. Weekly Product Update Training - Google Slides
  2. Product Knowledge Training - Google Slides

Product

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  1. Getting Started in ZenProspect - zenprospect
  2. Knowledge Base

Daily Tools

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  1. Join Brave and change the web together | Brave. Changing the world, one browser at a time.
  2. FullStory
  3. Stripe Account
  4. Salesforce
  5. Asana
  6. Lighthouse

Resources & Reference Sheets

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  1. ^^GTM Playbook Index - Google Sheets
  2. ZP Product - Engineering Owners
  3. CSM Cheat Sheet - Google Docs
  4. ZenProspect - Sequence Example
  5. CRM Integration Requests - Google Sheets
  6. Value Framework - Google Docs
  7. 6 more

Ramping Docs

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  1. Zen Prospect - 30/60/90 day planning notes (working doc) - Google Docs

Tools to buy

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  1. Paste – smart cloud clipboard & snippets manager on the Mac App Store

Support Tools

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  1. Find IP Address Of Your Website, Server or Domain: Site24x7 Tools
  2. Cyren IP Reputation Check - Security as a Service
  3. Allow POP3, IMAP4, and SMTP Server Settings to be Viewed By End Users in Outlook Web Ap...
  4. MailTester.com

Onboarding Research

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  1. Outreach.io onboarding docs - Team Drive - Google Drive
  2. Uservoice Onboarding Template - Google Sheets
  3. White Paper: IT Service - Implementing a SaaS CRM
  4. MM Client Life Cycle: Lucidchart

Customer Lifecycle

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  1. Designing_the_Customer_Experience EBook
  2. Visual Guide to Customer Journey Mapping Process
  3. Oracle Journey Mapping Slideshow - everything you need to know
  4. How to Map the Customer Journey with Engagement Models - Customer Success Software | Ga...
  5. The Essential Guide to the Customer Journey and Lifecycle - Customer Success Software |...
  6. Crash-Course-CX-Journey-Mapping-20120731.pdf
  7. 4 more

Sales Industry

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  1. The_Art_of_Customer_Acquisition.pdf
  2. Salesfolk
  3. B2B Sales Tips, Strategies, Training, Technology | Sales Hacker
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  1. User537343
    User537343 · over 6 years ago

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