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Kanban

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  1. Essential-Kanban-Condensed-7-28-2016.pdf

examples

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  1. A Guide to User Story Mapping: Templates and Examples (How to Map User Stories) | Planio
  2. User Onboarding Teardowns | UserOnboard | User Onboarding
  3. The Ultimate Guide to Customer Onboarding
  4. The-Elements-of-User-Onboarding-Intro.pdf

tesis

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  1. 252779.pdf

community CSM

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  1. OUTCOMES: The Customer Success Community

Job

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  1. ¿Qué es un coordinador de desarrollo empresarial? - JobHero
  2. SuccessHACKER

Blog Personal

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  1. Cómo escribir el POST PERFECTO en LinkedIn | LinkedIn
  2. Tipos de post, 22 formas para que nunca te quedes sin ideas en tu blog
  3. Libros WordPress • Servicios Ayuda WordPress
  4. Apuntes de Majo

Process Design/ Design Thinking

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Pinned from # Design General_toda

  1. Marc Andrew – Medium
  2. Cabana - Design System for Sketch
  3. The ‘UI and UX Design’ Pocket Guide (Volume One) 📘
  4. 3 practical cheat sheets for designing attention grabbing UIs
  5. UI/UX case study for the New York Times app
  6. Designing for accessibility is not that hard – UX Collective
  7. 18 more

UI, Stlyeguide_articles

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  1. Style guide create and edit spreadsheets online, for free.
  2. 4 Reasons Why You Should Design Without Color First
  3. 7 Rules for Creating Gorgeous UI (Part 1)
  4. 7 Rules for Creating Gorgeous UI (Part 2) – Erik D. Kennedy – Medium
  5. How to construct a design system
  6. How to create a FRONT END FRAMEWORK with Sketch – Design + Sketch
  7. 13 more

Art direction

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  1. Taking Web Design To The Next Level
  2. Real Art Direction on the Web
  3. Art Direction and the Web
  4. Art Direction and Design

PO

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  1. Cómo me preparé la certificación Professional Scrum Product Owner I. - benjaGarrido

SOFTWARE

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  1. Conversational Relationship Platform | Intercom
  2. Customer Success | Huddle
  3. T-Cards & Accessories
  4. ESE Direct Catalogue 2020
  5. Totango Customer Success Software Packages | Free & Custom

Capacitación Empresarial

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  1. Team Kanban Practitioner Online – Traimy
  2. Customer Success vs. Customer Support: What's the Difference?
  3. The Top 9 Customer Success Training Courses and Events
  4. SuccessHACKER

Blogs

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  1. The Latest in Knowledge Management | MindTouch Blog
  2. SaaS Blog | Resources & Training for Scaling SaaS Companies
  3. Category: customer success • Tomasz Tunguz
  4. SuccessSTORIES – Medium
  5. Arquivo de Contact Center • CX Blog
  6. ¿Qué es Customer Success?
  7. 8 more

Lecturas Obligadas

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  1. Satisfacción del cliente
  2. scholarship.sha.cornell.edu
  3. libro
  4. Claes Fornell

POST

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  1. Alex McClafferty - Alex McClafferty Blog
  2. Customer Success: The Best Kept Secret of Hyper-Growth Startups

VIDEOS

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  1. Everything Customer Success
  2. The 3 Pillars for Customer Success - Customer Success Summit 2015

ASSOCIATION

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  1. What We Do | Watermelon
  2. The Definition of Customer Success - Customer Success Association

    There are three necessary building blocks for this emerging profession: an in-depth knowledge of the

Agile Methodology

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  1. ¿Qué es DevOps? Explicación de DevOps | Microsoft Azure

Certificación

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  1. Welcome | AWS Training & Certification
  2. Certificadora Ganadora
  3. Certificadora
  4. Certificadora
  5. Manifiesto por el Desarrollo Ágil de Software
  6. agile Manifiesto 4 valores y 12 Principios
  7. 4 more

Recursos

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  1. Preparación para la certificación PSPO I - Café-Ágil
  2. Comparativa de certificadoras
  3. https://scrumguides.org/docs/scrumguide/v2017/2017-Scrum-Guide-Spanish-SouthAmerican.pdf
  4. Scrum Guides
  5. http://blog.scrumstudy.com/

Pruebas del examen

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  1. Cisco Customer Success Manager (DTCSM)
  2. Product Owner Open

Software

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  1. Best Product Management Software | Craft.io
  2. The World's #1 Roadmap Software
  3. Jira | Software de seguimiento de proyectos e incidencias
  4. Trello

summary important

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  1. The Ultimate Guide to Customer Onboarding

Marca Personal

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Todo lo relacionado para crear mi marca personal

Equipo de Audio

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Todo lo referente al audio para crear contenido de calidad.

  1. micro para ios
  2. Distintas formas de conectar un micrófono a tu dispositivo iOS de Apple
  3. Lightning to 3.5 mm Headphone Jack Adapter
  4. Buy USB-C to 3.5 mm Headphone Jack Adapter

Buyer Persona

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Todo lo relacionado con la definición, uso, ejemplo y mejora para el desarrollo del perfil ideal de tu cliente

  1. Buyer Persona: Qué es y por qué es importante para tu estrategia

User stories mapping

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  1. A Guide to User Story Mapping: Templates and Examples (How to Map User Stories) | Planio

Customer journey

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  1. 10 most interesting examples of Customer Journey Maps - Uxeria Blog

Usability testing

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Testing

  1. Mobile A/B Testing for iOS & Android
  2. Lookback: Simple and powerful user research
  3. QA Test Management Tool that works for You
  4. UserTesting: The Customer Experience (CX) Platform

Referral Program

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Everything about Referral Program

  1. User review -Recommendation- testimonial - user ratings
  2. Ejemplo de Incentivos
  3. Rate refererance
  4. Amazon Prime's Referral Program – 8 Points To Take Note Of - Word-of-Mouth and Referral...

Sell

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  1. PredRevCheatSheet-DBradley.pdf

books

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  1. The Ultimate Guide to Customer Success Books
  2. New bookmark
  3. New bookmark
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