My First Board

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Boeing Data Transfer Doc

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  1. Financial Engines
  2. BCBSIL Special Beginnings
  3. BCBSIL Primary Nurse
  4. WebMD
  5. Optum
  6. Omada

Challenges

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  1. Challenges Setup SOP
  2. OOB Challenge Design Assets

OPS!!

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  1. Impl Dashboard
  2. Customer Ops Google Drive Folder
  3. Customer Operations How To & Templates
  4. Customer Team Reference (e-file spec)
  5. Launch Calendar 3.0
  6. Launch Calendar 2.0

Boeing

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  1. Boeing User Activation and Log in (Monil)
  2. Partner Determinants Flow
  3. Boeing Build Timeline
  4. Boeing Program Unique ID
  5. PLC DOB Justification Documentaion
  6. Program Registration Flow

Jiff Programs

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  1. Program SFTP documentation (send to suppliers)
  2. Custom Integrations: In-app copy (James created)
  3. Boeing Dropbox
  4. Program Timeline Tool (Input prod live date & get step by step timeline!!
  5. Tech Docs Partner Integration
  6. Program PROCESS

Tools

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  1. SSN encryption process
  2. UPDATED_Eligibility File Loading Process
  3. IMPL wiki
  4. Rewards Center Locking
  5. Ops Configuration of Jiff Store
  6. CSM-Ops Request Timeline

Scripts

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  1. Expanded Script Template
  2. Abbott | Phase 1
  3. Abbott | Phase 2
  4. Total | Script

Customer Playbooks

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  1. Abbott Playbook
  2. Danone Playbook
  3. GE Playbook
  4. General Dynamics Playbook
  5. Hardin Playbook
  6. NetApp Playbook

Product Documentation

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  1. Product Testing Doc (Created by Akshay)
  2. SOURCE OF TRUTH PROD DOC
  3. Jiff Product Documentation
  4. Personalization Micro Site
  5. Home Stream Product Documentation
  6. Jiff Product & Configuration Documentation

Resources

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  1. CX Analytics - Master Tracker
  2. GD Integrations Mocks (Good Resource for Program Flow/Text)
  3. Integrations Capacity Planning Doc
  4. UberConference - The Best Free Conference Call
  5. New Employee Intro to Product (SO HELPFUL)
  6. GD Rewards Flow

Frequently Used

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  1. Gmail
  2. Google Calendar
  3. Jiff Ops Group
  4. Trello
  5. Jira Dashboard
  6. Login | Salesforce

Early Access Materials

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  1. Early Access Folder
  2. Tester Questions // My Emailed Responses
  3. Early Access Planning Doc 1/1
  4. Deactivating Illuminate Accounts

Internal Testing Docs

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  1. GE Ops Test Script
  2. Abbott Ops Test Script
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