LSM Resources

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Castlight Complete

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  1. Implementation SOP's
  2. Project Status Dashboard
  3. 2018 Source of Truth
  4. Castlight Complete IMPL Readiness Planning
  5. Tracker/Documentation

    For Complete features. Managed by Product team.

Dashboards

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  1. L-Jiff Launch Calendar

    All launches must be entered here & approved by IMPL

  2. Integrations Capacity Planning

    All integrations must be slotted here

  3. L-Jiff Self Service Tools Status

    Shows Product owners & health of L-Jiff self service (Active Admin, Mission Control, etc.) tools.

  4. Sales Force pipeline

    Stalk clients about to sign!

Testing & Jira

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  1. Jira Ticket Rules SOP
  2. Master JIRA Ticket

    Template for logging new issues.

  3. 2018 Product R&R Sheet

    Reference when assigning issues.

Eligibility File

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  1. Complete Unified E-file Spec

Communications Suite

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  1. Employer Message Images

Benefits & Programs

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  1. Benefits icons & images

Incentives & Files

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  1. Incentives Guardrails
  2. Incentives 2.0 Guardrails Documentation
  3. Outbound file template
  4. Standard Tax Report

    Quarterly tax files in a standard report, per SOW. Some customers have negotiated more frequent file

Store & Rewards

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  1. Rewards Catalog

    All available item choices here. Send this to your customers.

  2. Store Items List

    Send to customer as FYI. Store is not configurable.

  3. RC Item Request Process

    New launches: Only for requesting custom Rewards Center items.

Partner Program Integrations

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  1. Partnership Source of Truth

    Specs, mocks, and other documentation for partner programs.

  2. Program Config Doc (Complete)
  3. Partner & Marketplace Resources

    Resources/FAQ for Jiff Store, Rewards Center, and Partner Programs

  4. Partner Contacts & Demos

Custom Program Integrations

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  1. Int 2.0 Jira template
  2. Programs SOP
  3. 1.0/2.0 Training Deck w/ Links
  4. Integrations Timeline & Milestones
  5. 1.0 Mock Template
  6. List of Custom Program Actions

    Reference this when recommending rewardable actions for your customer's custom programs.

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