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C-Ops Management

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  1. COPS Weekly
  2. Early Access Planning
  3. Ops Management Log
  4. C-Ops Training Notes
  5. Customer Playbooks
  6. Customer Operations Folder

Templates

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  1. Launch Testing Template
  2. Keynote templates
  3. Example e-file CSV
  4. JIRA Epic templates
  5. CaaP Jira Ticket template
  6. Employer Skin Configs

C-Ops Processes/Documentation

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  1. CYOC instructions
  2. Program Blueprint description
  3. OOB Challenge Design Assets
  4. SSN Encryption
  5. Jiff Internal Testing Groups
  6. Operationalizing New Nav Features

C-Ops Tools

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  1. Operations Time-Tracking
  2. Console
  3. Apostle.io
  4. CL Jira Board
  5. Translation Exchange Dash
  6. OOB Design assets

Customer Team Tools

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  1. Style Guide
  2. Weekly Customer Team Meeting Agenda
  3. Customer Team Dashboard
  4. Tableau
  5. Mission Control
  6. Launch Calendar

Integrations

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  1. Integrations + Partnerships
  2. Customer Program Configs
  3. INT Program Configs Process

Self-Service Documentation

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  1. CaaP Icon S3 Links
  2. Homestream Documentation
  3. Self-service Status Dashboard
  4. Create Spending Limit
  5. Reward Center Catalog Setup
  6. CaaP Setup in Mission Control

Company

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  1. i18n Folder
  2. i18n Flow
  3. i18n Roadmap
  4. Jiff Product Documentation
  5. Jiff Sales Content

Notes

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  1. Aon Hewitt Plan Sponsor Portal
  2. Customer Ops Portfolio Planning
  3. Legacy E-file Issue Tracker
  4. Ge Risk Notes
  5. PFJ Notes
  6. Transition Doc
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