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Retail Persona

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  1. Here Are 10 Buyer Persona Examples to Help You Create Your Own - Alexa Blog
  2. Average Target Shopper & Customer Demographics | PYMNTS.com
  3. Retailers: Master the Art of Buy Online, Pick Up in Store - Smarter With Gartner
  4. Buy Online/Pick Up In Store (BOPUS)
  5. Buyer Personas for Amazon, Walmart, eBay and Google | Zentail Blog
  6. Click & Collect: The 4 BOPIS Shopper Personas You Need to Know

Head of Industry-CX Journey

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  1. Amelia City | Amelia
  2. CTOs Evolve in Shake Up of Digital Leadership in the C-Suite - InformationWeek
  3. Our insights your advantage
  4. The 3 Customer Service Megatrends in 2021: Post-Pandemic Customer Service Excellence
  5. Genesys AppFoundry
  6. Bazaarvoice: Meet shoppers in all the moments that matter
  7. 3 more

Customer Journey site

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  1. About Luminoso Technologies, Inc. | Luminoso
  2. From touchpoints to journeys: Seeing the world as customers do | McKinsey
  3. From touchpoints to journeys: Seeing the world as customers do | McKinsey
  4. How Nordstrom built the world’s best customer service machine
  5. 5 Steps to Service Blueprinting
  6. (14) The Anatomy of an Experience Blueprint | LinkedIn
  7. 10 more

Retail sponsorship conference

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  1. CONTEXT | Contextual Guidance | goMoxie
  2. Experience 21 Sponsors | Medallia
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