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User Knowledge/Troubleshooting

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  1. Jiff Help Center
  2. Making Jifferences - Jiff KB
  3. Active Admin - Employees
  4. Jiff Admin
  5. Active Admin - Employers
  6. Engage Test Accounts

Product Knowledge

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  1. VMT vs. INT 2.0 - Castlight Complete - Castlight Confluence
  2. Castlight Complete Implementation SOPs
  3. Post Launch Transition to Support
  4. Confluence Support Page
  5. Castlight - Registration
  6. How to export transactions within Jiff Admin

Process Excellence

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  1. Critical Items for Support - September 2018 - Google Sheets
  2. Project Planner
  3. Case Categories
  4. CSLT Complete Training Planning
  5. Castlight Health Support Services
  6. Support Notification Form

QA

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  1. Verification Requirements - Google Docs
  2. Quality Assurance - Google Drive
  3. QA Tracker 2018 - Google Sheets

PE Work Trackers

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  1. New Customer Knowledge Tracker

Tools

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  1. Shannon & Karol 1:1 | Trello
  2. Salesforce
  3. Test Jira
  4. Jiff Jira
  5. Trello
  6. Google Keep

Resources

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  1. Castlight Partnership Source of Truth - Google Sheets
  2. Jiff Migrations FAQs - Google Docs
  3. Castlight Complete - Eligibility File Specification
  4. Complete Design Intake Form_v3.0
  5. Concierge Training Overview 7.3.18 - Google Docs
  6. Go-To-Market Launch Pad

CSLT KB

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  1. CUSTOMER FOLDERS - Google Drive
  2. CSLT KB
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