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User Knowledge/Troubleshooting

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  1. Jiff Help Center
  2. Making Jifferences - Jiff KB
  3. Active Admin - Employees
  4. Jiff Admin
  5. Active Admin - Employers
  6. Engage Test Accounts

Product Knowledge

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  1. VMT vs. INT 2.0 - Castlight Complete - Castlight Confluence
  2. Castlight Complete Implementation SOPs
  3. Post Launch Transition to Support
  4. Confluence Support Page
  5. Castlight - Registration
  6. How to export transactions within Jiff Admin

PE Work Trackers

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  1. Customer Implementation Knowledge Tracker

Process Excellence

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  1. Critical Items for Support - September 2018 - Google Sheets
  2. Project Planner
  3. Case Categories
  4. CSLT Complete Training Planning
  5. Castlight Health Support Services
  6. Support Notification Form

QA

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  1. Quality Monitor Tracker
  2. Verification Requirements - Google Docs
  3. Quality Assurance - Google Drive
  4. QA Tracker 2018 - Google Sheets

Tools

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  1. Shannon & Karol 1:1 | Trello
  2. Salesforce
  3. Test Jira
  4. Jiff Jira
  5. Google Keep
  6. Incentives Master Summary - Google Sheets

Resources

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  1. (4) ACSM Assignments | Lighthouse
  2. Engage Scoping Form
  3. Field Review - Google Sheets
  4. Anthem Engage Source of Truth - Google Sheets
  5. 2018 Anthem Engage - Google Sheets
  6. Castlight Partnership Source of Truth - Google Sheets

CSLT KB

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  1. CUSTOMER FOLDERS - Google Drive
  2. CSLT KB
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