Customer Support

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Dashboards

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  1. 2016 Sales Pipeline
  2. Last Case Comment Dash
  3. Named Account Dash
  4. Knowledge Dashboard
  5. Support Survey Dashboard

Support Queues

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  1. Customer Support Queue
  2. App Support Queue
  3. Sys Eng Queue

Productivity

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  1. Assigned Cases by Day - Past Week
  2. Closed Cases by Owner - Past Week
  3. Case Volume by Week - 2016
  4. Case Volume by Month - 2016

Open Cases

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  1. Open Cases by Age
  2. Open Cases by Type
  3. Customer Support Cases Assigned Out by Age
  4. Last Case Comment Report

Reports

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  1. Sun Power Support Cases
  2. VOC Cases by Owner
  3. SunPower Dash
  4. SunPower Enabled Sites

Customer Support Team

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  1. Personal Queue Process
  2. Archi's Dashboard
  3. Daddio's Dashboard
  4. Kayla's Dashboard
  5. Katie's Dashboard
  6. Charlie's Dashboard

Metrics and KPI's

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  1. 2015 Support KPI & Metric Dash
  2. 2016 Support KPI & Metric Dash

Case Metrics

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  1. Support Cases - YoY
  2. Support Cases Closed - YoY
  3. Support Cases - 2017
  4. Support Cases Closed - 2017
  5. Support Cases - 2016
  6. Support Cases Closed - 2016

Cases Created

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  1. Sys Eng Cases Created - Past 30 Days
  2. Support Cases Created - Past 30 Days
  3. App Support Cases Created - Past 30 Days
  4. Data Ops Cases Created - Past 30 Days

Comments Reporting

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  1. Support Comments Created - Past 30
  2. App Support Comments Created - Past 30
  3. Data Ops Comments Created - Past 30
  4. Sys Eng Comments Created - Past 30
  5. Support Comments by Member - Past 7

Email Reporting

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  1. Support Email Sent - Past 30 Days
  2. App Support Email Sent - Past 30 Days
  3. Data Ops Email Sent - Past 30 Days
  4. Sys Eng Email Sent - Past 30 Days
  5. Email by User, by Day - Past 7 Days
  6. Daily Email Report

Phone Systems

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  1. VCC Portal
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